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Global Academic Journal of Humanities and Social Sciences
Volume-5 | Issue-02
Original Research Article
Enhancing Academic Staff Service Delivery through the Workplace-Context Related Variables in Southwest Nigerian Universities
Dr. Foluso Adeleke
Published : April 2, 2023
DOI : 10.36348/gajhss.2023.v05i02.006
Abstract
The study investigated the relationship between work-place context related variables and academic staff service delivery in Southwestern Nigerian Universities. The study adopted the descriptive survey research design. The population consisted of eighteen (18) Universities while the sample which was selected by simple random sampling technique consisted of 820 academic staff. Two set of instruments tagged “Workplace-Context Variables Questionnaire” (WCRVQ) and “Academic Staff Service Delivery Questionnaire” (ASSDQ) were used for the study. The two instruments were validated by experts in Department of Educational Management. Test-retest method of reliability was used and yielded reliability coefficients of 0.81 and 0.83 for WCRVQ and ASSDQ respectively. The data collected were analyzed using descriptive and inferential statistics. The study revealed that the level of academic staff service delivery in the University system was moderate. The extent of workplace context related variables was moderate. The study also showed significant relationship between workplace-context related variables (physical facilities, interpersonal relationship, and nature of the job) and academic staff service delivery. Based on the findings, it was recommended that Government should increase school funding in order to meet adequate provision and maintenance of physical facilities.

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