ABOUT US  |  CONTACT US
Global Academic Journal of Economics and Business
Volume-5 | Issue-05
Original Research Article
The Influence of TQM Successful Implementation on International Student Satisfaction in Malaysian Universities
Maamoun Elmelhy, Dr. Asniza Yusuf, Dr. Nahg Abdulmajid Alawi, Dr. Magdy Hussein
Published : Oct. 29, 2023
DOI : 10.36348/gajeb.2023.v05i05.002
Abstract
This study aims to examine the influence of TQM (Total Quality Management) successful implementation on international students’ satisfaction within Malaysian universities. A questionnaire was developed to collect the data. TQM is measured by (leadership, individual management and focus on customer) as the independent variable, and international students' satisfaction is measured by (administration, course design, and interaction) as the dependent variables. The sample of 192 participants who study in different Malaysian universities from non-Malaysian citizens were selected using convenient sampling. The collected data was analyzed using descriptive means and regression. The results show that only all three dimensions of TQM successful implementation have a significant influence on international students’ satisfaction in Malaysian universities. Limitation of this study is noted including the generalizability of the findings within Malaysian universities. Suggestions for future research include an examination of other variables that possibly influence students’ satisfaction.

Article formats

PDF (Portable Document Format) is a file format that has captured all the elements of a printed document as an electronic image that you can view, navigate read more...

A full-text database is a compilation of documents or other information in the form of a database in which the complete text of each referenced document is read more...

Contact us


Scholars Middle East Publishers,
Gold Souk, Deira, d – 24 D85,
Dubai, United Arab Emirates

+971-54-717-2569
submit.gajrc@gmail.com

Useful Links


Home
Aim and Scope
Author Guidelines
Subject Area

About Us


GAJRC (Global Acedemic Journals and Research Consortium) is an international scholar’s community which publish research paper under Scholars Middle East Publisher for open access scientific journals in both print and online publishing from Dubai, UAE. Read More Here

© GAJRC , All Rights Reserved

Developed by JM