ABOUT US  |  CONTACT US
Global Academic Journal of Linguistics and Literature
Volume-6 | Issue-05
Review Article
Public Sector Governance and Service Delivery in Foreign Ministries: An Assessment of the Ugandan Ministry of Foreign Affairs
Michael Galukande Kiganda, Joshua Kivuna
Published : Oct. 11, 2024
DOI : https://doi.org/10.36348/gajll.2024.v06i05.001
Abstract
The paper presents findings of a study carried out to examine the effects of public sector governance on service delivery in the Ministry of Foreign Affairs- MoFA, Uganda. The primary objective of the study were to establish how public accountability and transparency mechanisms influence service delivery in Foreign Service. A cross-sectional research design, adopting both qualitative and quantitative approaches of data collection and analysis was used. The findings revealed that public accountability and transparency are positively correlated with service delivery in the Foreign Service. The other finding is that the social and financial accountability systems in MoFA are weak. The paper concludes that there is urgent need to improve effective and sustainable service delivery in the Foreign Service. Accordingly, the paper recommends that MoFA should ensure that every Foreign Service officer is fully accountable for their actions at work; management should be just in all its actions regarding its officers; and MoFA should modernize its communication system. The paper identifies some areas of future investigation.

Article formats

PDF (Portable Document Format) is a file format that has captured all the elements of a printed document as an electronic image that you can view, navigate read more...

A full-text database is a compilation of documents or other information in the form of a database in which the complete text of each referenced document is read more...

Contact us


Scholars Middle East Publishers,
Gold Souk, Deira, d – 24 D85,
Dubai, United Arab Emirates

+971-54-717-2569
submit.gajrc@gmail.com

Useful Links


Home
Aim and Scope
Author Guidelines
Subject Area

About Us


GAJRC (Global Acedemic Journals and Research Consortium) is an international scholar’s community which publish research paper under Scholars Middle East Publisher for open access scientific journals in both print and online publishing from Dubai, UAE. Read More Here

© GAJRC , All Rights Reserved

Developed by JM